Refund policy

We want you to be pleased with what you order from JUAN MANUEL MANUEL ALMANSA. If something is not right, this policy explains your options. It applies alongside your statutory rights under Spanish and European Union consumer law, which we never limit.

14 days to change your mind

You may return most items within 14 calendar days of receiving your delivery for a refund or an exchange, without giving a reason. Items must be unworn, unwashed and in the condition you received them, with the original tags attached. For hygiene reasons we cannot accept used underwear, swimwear with removed protection or pierced jewellery unless the item is faulty.

Your right of withdrawal

As a consumer in the European Union you have the right to withdraw from your purchase within 14 calendar days of receiving your order without giving a reason (Directive 2011/83/EU, transposed in Spain by Real Decreto Legislativo 1/2007). To exercise it, email info@almansawear.shop with your order number within those 14 days. You then have 14 days to send the goods back. We refund the price you paid for the goods and the standard delivery charge within 14 days of receiving your withdrawal notice or of receiving the returned goods, whichever is later. You pay the direct cost of returning the items, unless they were faulty or not what you ordered.

How to start a return

Email info@almansawear.shop with your order number and the reason for the return. We reply within one business day with return instructions and the return address. Please do not send items back before you have written confirmation from us, because unannounced parcels can be refused.

Return condition

Goods are only accepted for return if they are complete, with tags and any packaging, and show no signs of use, washing, alteration or odour. We check every return on arrival. If an item comes back used or incomplete, we may decline the refund or offer a partial refund, and we will tell you why before returning the item to you.

Refunds

Once your return arrives and has been checked, we approve or decline the refund by email. Approved refunds are sent to the original payment method within 14 days. Your bank may need a further 3 to 5 business days to show the credit. Original delivery charges are refunded only where the whole order is returned under the right of withdrawal or where the goods were faulty.

Exchanges

If you would like a different size or colour, tell us when you request the return and we will reserve the replacement while your parcel is in transit, subject to stock. If the replacement is unavailable we refund you instead.

Faulty or incorrect items

Every item is checked before dispatch. If something arrives damaged, defective or different from what you ordered, email us within 48 hours of delivery with photographs of the item, the tag and the parcel label. We arrange a replacement or a full refund including delivery costs, and we cover the return postage.

Legal guarantee of conformity

Goods must conform to the contract. In Spain you benefit from the legal guarantee of conformity for three years from delivery (Real Decreto Legislativo 1/2007, as amended by Real Decreto-ley 7/2021 and Directive (EU) 2019/771). If an item is not as described, is not fit for its purpose, or develops a defect that existed at delivery, you may ask for repair, replacement, a price reduction or termination of the contract. The first two remedies are at your choice where technically possible.

Contact

Questions about a return? Email info@almansawear.shop or call +34 917 57 98 52. Our business address is Carretera de Villaviciosa a Pinto, 28946 Fuenlabrada, Madrid, Spain.